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14 days Return Policy: All handsets must be returned to the original point of sale location for exchange/return within 14 calendar days from the date of original activation and/or sales.
Equipment Condition: All returns must in like-new condition accompanied by a sales receipt with service agreement when applicable and original packaging with no missing component (manual, proof-of-purchase label, chargers, etc). The manager on duty will solely determine the condition and acceptability of the returning items.
AT&T Branded & Non-AT&T Handsets: $35 fee/item will be incurred for any handset that was purchased at MSRP and for any handset returned/exchanged under AT&T's Buyer's Remorse/Exchange Policy unless deemed defective (see Contract for more details).
Customer's Own Equipment returns will be less $26.25 ($25 & tax) for the SIM card that is no longer resellable or returnable.
14 days Return Policy: Accessories, such as chargers, cases, pouches, speakers, memory cards, and data cable with no visible damages can be refunded/exchanged within 14 days with original store receipt.
Return Processing Fee: 25%~33% fee will be assessed on all accessory returns unless deemed defective
Non-returnable Items: Any GoPhone pre-paid cards and/or PIN numbers are NOT returnable. Memory cards, Headsets, Bluetooth, and Screen Protectors are non-refundable.
Refund Payment: Any return items paid with cash exceeding $50 will be refunded by check from our corporate office within 48 business hours; however, a refund credit will be issued to the same credit card for credit/debit purchases on the day of the return.
AT&T offers warranty coverage to 365 days from the date of purchase. Device that are defective and within warranty coverage period can get their device exchanged over the phone by contacting Warranty Service Center at 800.801.1101 or in-person by going to a device support center locations.
Apple exclusively handles all warranty related issues, including any within the first 14 days of purchase. Contact Apple or visit Apple retail locations for additional information.
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